/* لوحة خبير */
.err { color: var(--danger); font-size: 13px; margin: 10px 0 0; }
.wide { width: 100%; }
.pad { padding: 22px; }
.panel-h { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 16px; }
.panel-h h2 { font-size: 17px; }
.row-end { display: flex; justify-content: flex-end; align-items: center; gap: 10px; }
.two { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.stack { display: grid; gap: 18px; align-content: start; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; align-items: start; }
.icon-btn { width: 36px; height: 36px; border-radius: 10px; border: 1px solid transparent; background: transparent; color: var(--muted); display: grid; place-items: center; cursor: pointer; flex: none; }
.icon-btn:hover { background: var(--raised); color: var(--ink); }
svg { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; flex: none; }
.avatar { width: 34px; height: 34px; border-radius: 11px; background: var(--surface); border: 1px solid var(--line); display: grid; place-items: center; font-weight: 700; font-size: 14px; flex: none; color: var(--ink-2); }
.avatar.lg { width: 42px; height: 42px; border-radius: 13px; font-size: 16px; }

/* الدخول */
.login { min-height: 100vh; display: grid; grid-template-columns: 1.1fr 1fr; }
.login-art { background: #111317; color: #f2f1ed; padding: 48px; display: flex; flex-direction: column; justify-content: space-between; position: relative; overflow: hidden; }
.login-art::before { content: ''; position: absolute; width: 520px; height: 520px; border-radius: 50%; background: rgba(31, 191, 117, .16); filter: blur(90px); bottom: -180px; inset-inline-start: -120px; }
.login-art h1 { font-size: clamp(36px, 4.4vw, 58px); line-height: 1.12; margin-bottom: 16px; position: relative; }
.login-art p { color: #b9bac0; font-size: 17px; max-width: 26em; position: relative; }
.brand.light { color: #f2f1ed; }
.mark.inv { background: #f2f1ed; color: #111317; }
.quote { display: flex; align-items: center; gap: 10px; color: #b9bac0; font-size: 14px; position: relative; }
.login-form { align-self: center; justify-self: center; width: min(380px, 100% - 32px); padding: 40px 0; }
.login-form h2 { font-size: 30px; }
.login-form > .muted { margin: 6px 0 26px; }

/* الهيكل */
.shell { display: grid; grid-template-columns: 256px 1fr; min-height: 100vh; }
.side { position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; gap: 6px; padding: 20px 14px; border-inline-end: 1px solid var(--line); background: var(--surface); }
.side .brand { padding: 0 8px; }
.co { font-size: 12.5px; color: var(--muted); padding: 2px 8px 16px; border-bottom: 1px solid var(--line); margin-bottom: 8px; }
.menu { display: grid; gap: 2px; }
.menu a { display: flex; align-items: center; gap: 10px; padding: 9px 10px; border-radius: 11px; text-decoration: none; color: var(--ink-2); font-weight: 500; font-size: 14px; }
.menu a svg { color: var(--muted); }
.menu a:hover { background: var(--raised); }
.menu a.on { background: var(--raised); color: var(--ink); font-weight: 700; box-shadow: var(--shadow-1); }
.menu a.on svg { color: var(--ink); }
.badge { margin-inline-start: auto; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--danger); color: #fff; font-size: 11px; display: grid; place-items: center; }
.badge.amber { background: var(--warn); }
.side-foot { margin-top: auto; display: grid; gap: 12px; }
.plan-mini { display: block; text-decoration: none; background: var(--raised); border: 1px solid var(--line); border-radius: 14px; padding: 12px; }
.pm-h { display: flex; justify-content: space-between; font-size: 12.5px; margin-bottom: 8px; }
.pm-h span:first-child { font-weight: 700; }
.pm-n { color: var(--muted); }
.meter { height: 6px; border-radius: 999px; background: var(--line); overflow: hidden; }
.meter i { display: block; height: 100%; width: 0; background: var(--ink); border-radius: inherit; transition: width .6s ease; }
.meter.big { height: 12px; margin: 14px 0 10px; }
.meter.hot i { background: var(--warn); } .meter.full i { background: var(--danger); }
.me { display: flex; align-items: center; gap: 10px; padding: 6px 4px; }
.me > div { flex: 1; min-width: 0; } .me b { display: block; font-size: 13.5px; } .me small { font-size: 12px; }

.main { padding: 26px 32px 40px; min-width: 0; }
.page { display: none; } .page.on { display: block; }
.ph { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; margin-bottom: 22px; }
.ph h1 { font-size: 28px; margin-bottom: 4px; }
.ph p { margin: 0; max-width: 60em; }
.alerts { display: grid; gap: 8px; margin-bottom: 18px; }
.alerts:empty { display: none; }
.alert { display: flex; align-items: center; gap: 10px; padding: 12px 16px; border-radius: 14px; background: var(--warn-soft); color: var(--ink-2); font-size: 14px; }
.alert.red { background: var(--danger-soft); }
.alert i { width: 8px; height: 8px; border-radius: 50%; background: var(--warn); flex: none; } .alert.red i { background: var(--danger); }
.alert a { margin-inline-start: auto; font-weight: 600; white-space: nowrap; }

/* الرئيسية */
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 18px; }
.kpi { background: var(--raised); border: 1px solid var(--line); border-radius: var(--r-lg); padding: 18px 20px; display: grid; gap: 4px; }
.kpi span { font-size: 13px; color: var(--muted); font-weight: 500; }
.kpi b { font-family: var(--font-display); font-size: 34px; line-height: 1.15; }
.kpi small { font-size: 12.5px; }
.kpi.warn b { color: var(--warn); }
.wa { background-color: #efeae2; border-radius: 16px; padding: 18px; background-image: radial-gradient(rgba(0,0,0,.04) 1px, transparent 1px); background-size: 14px 14px; }
.wa-b { background: #d9fdd3; color: #111b21; border-radius: 12px; border-top-right-radius: 4px; padding: 10px 12px 6px; max-width: 94%; box-shadow: 0 1px 1px rgba(0,0,0,.08); }
.wa-b pre { margin: 0; font-family: var(--font); white-space: pre-wrap; font-size: 14px; line-height: 1.85; }
.wa-b small { display: block; text-align: left; font-size: 11px; color: #667781; }
.todo { list-style: none; margin: 0; padding: 0; display: grid; }
.todo li { display: flex; align-items: center; gap: 12px; padding: 12px 0; border-top: 1px solid var(--line); }
.todo li:first-child { border-top: 0; padding-top: 0; }
.todo li > div { flex: 1; min-width: 0; } .todo li b { display: block; font-size: 14px; } .todo li small { color: var(--muted); }
.todo .t-ic { width: 34px; height: 34px; border-radius: 11px; display: grid; place-items: center; background: var(--surface); border: 1px solid var(--line); flex: none; }
.todo .done { color: var(--muted); padding: 18px 0; text-align: center; display: block; }

/* المحادثات */
.chat-shell { display: grid; grid-template-columns: 340px 1fr; height: calc(100vh - 66px); overflow: hidden; }
.has-alerts .chat-shell { height: calc(100vh - 66px - 62px); }
.clist { border-inline-end: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; background: var(--surface); }
.clist-h { padding: 18px 16px 12px; display: grid; gap: 12px; }
.clist-h h2 { font-size: 18px; }
.seg { display: flex; gap: 2px; padding: 3px; background: var(--paper); border: 1px solid var(--line); border-radius: 12px; }
.seg button { flex: 1; border: 0; background: transparent; padding: 6px 4px; border-radius: 9px; font: 600 12.5px var(--font); color: var(--muted); cursor: pointer; }
.seg button.on { background: var(--raised); color: var(--ink); box-shadow: var(--shadow-1); }
.convs { list-style: none; margin: 0; padding: 4px 8px 8px; overflow-y: auto; }
.convs li { display: flex; gap: 10px; padding: 11px 10px; border-radius: 14px; cursor: pointer; position: relative; }
.convs li:hover { background: var(--raised); }
.convs li.on { background: var(--raised); box-shadow: var(--shadow-1); }
.convs li .c-main { flex: 1; min-width: 0; }
.convs li .c-top { display: flex; justify-content: space-between; gap: 8px; align-items: baseline; }
.convs li b { font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.convs li time { font-size: 11.5px; color: var(--faint); flex: none; }
.convs li .c-last { font-size: 13px; color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.convs li .c-tags { display: flex; gap: 6px; margin-top: 6px; }
.convs li .need { position: absolute; top: 12px; inset-inline-start: 8px; width: 9px; height: 9px; border-radius: 50%; background: var(--danger); box-shadow: 0 0 0 3px var(--surface); }
.convs .none { padding: 30px 10px; text-align: center; color: var(--muted); cursor: default; display: block; }
.thread { display: flex; flex-direction: column; min-height: 0; background: var(--raised); }
.empty { margin: auto; text-align: center; display: grid; gap: 6px; justify-items: center; padding: 20px; }
.empty-ic { width: 56px; height: 56px; border-radius: 18px; background: var(--surface); border: 1px solid var(--line); display: grid; place-items: center; margin-bottom: 6px; }
.empty-ic svg { width: 26px; height: 26px; color: var(--muted); }
.thread .open { display: flex; flex-direction: column; height: 100%; min-height: 0; }
.thead { display: flex; align-items: center; gap: 12px; padding: 14px 18px; border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.who-box { display: grid; } .who-box b { font-size: 15px; }
.thead .acts { margin-inline-start: auto; display: flex; gap: 6px; }
.back { display: none; }
.msgs { flex: 1; overflow-y: auto; padding: 22px; display: flex; flex-direction: column; gap: 12px; background-color: var(--paper);
  background-image: radial-gradient(rgba(17,19,23,.04) 1px, transparent 1px); background-size: 16px 16px; }
.m { max-width: min(72%, 560px); display: grid; gap: 4px; }
.m .bub { padding: 10px 14px; border-radius: 18px; white-space: pre-wrap; line-height: 1.75; font-size: 14px; word-wrap: break-word; }
.m small { font-size: 11.5px; color: var(--faint); padding: 0 6px; }
.m.customer { align-self: flex-start; } .m.customer .bub { background: var(--raised); border: 1px solid var(--line); border-bottom-right-radius: 6px; }
.m.bot { align-self: flex-end; } .m.bot .bub { background: var(--ink); color: var(--on-ink); border-bottom-left-radius: 6px; }
.m.staff { align-self: flex-end; } .m.staff .bub { background: #dff3e8; color: #0d3b26; border-bottom-left-radius: 6px; }
.m.bot small, .m.staff small { text-align: left; }
.m.system { align-self: center; max-width: 86%; } .m.system .bub { background: var(--warn-soft); border: 1px dashed var(--warn); font-size: 13px; }
.reply { display: flex; gap: 8px; padding: 12px 16px; border-top: 1px solid var(--line); background: var(--raised); }
.reply input { flex: 1; min-width: 0; font: 14px var(--font); border: 1px solid var(--line-2); border-radius: 14px; padding: 10px 14px; background: var(--surface); color: var(--ink); outline: none; }
.reply input:focus { border-color: var(--ink); }

/* أسئلة ما عرفهاش */
.unans { display: grid; gap: 12px; margin-bottom: 22px; }
.q-card { background: var(--raised); border: 1px solid var(--line); border-radius: var(--r-lg); padding: 18px 20px; display: grid; gap: 14px; }
.q-top { display: flex; align-items: flex-start; gap: 12px; }
.q-top .q-ic { width: 34px; height: 34px; border-radius: 11px; background: var(--warn-soft); color: var(--warn); display: grid; place-items: center; flex: none; font-weight: 800; font-family: var(--font-display); }
.q-top > div { flex: 1; } .q-top b { font-size: 15.5px; display: block; } .q-top small { color: var(--muted); }
.q-form { display: flex; gap: 8px; }
.q-form input { flex: 1; min-width: 0; font: 14px var(--font); border: 1px solid var(--line-2); border-radius: 12px; padding: 9px 12px; background: var(--surface); color: var(--ink); outline: none; }
.q-form input:focus { border-color: var(--ink); }
.all-done { text-align: center; padding: 34px; background: var(--raised); border: 1px dashed var(--line-2); border-radius: var(--r-lg); color: var(--muted); }
.all-done b { display: block; color: var(--ink); font-size: 16px; margin-bottom: 2px; }
.faqs { list-style: none; margin: 0 0 16px; padding: 0; }
.faqs li { display: flex; gap: 12px; align-items: flex-start; padding: 14px 0; border-top: 1px solid var(--line); }
.faqs li:first-child { border-top: 0; padding-top: 0; }
.faqs li > div { flex: 1; } .faqs li b { display: block; font-size: 14.5px; } .faqs li p { margin: 2px 0 0; color: var(--muted); font-size: 14px; }
.faqs .none { color: var(--muted); display: block; }
.faq-add { border-top: 1px solid var(--line); padding-top: 16px; }

/* الإعدادات */
.snippet { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; white-space: pre-wrap; word-break: break-all; font-size: 12.5px; margin: 10px 0; text-align: left; }
.status { margin: -6px 0 14px; font-size: 13px; }
.conn-ok { margin-top: 14px; padding: 12px 14px; border-radius: 12px; background: var(--accent-soft); font-size: 13.5px; }
.conn-ok .tags { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }

/* الاستهلاك والفريق */
.usage-top { display: flex; justify-content: space-between; align-items: baseline; gap: 12px; }
.u-plan { font-family: var(--font-display); font-size: 20px; }
.u-num { font-family: var(--font-display); font-size: 26px; }
#usage.on { display: grid; gap: 18px; }
.tbl { width: 100%; border-collapse: collapse; font-size: 14px; }
.tbl th { text-align: start; font-size: 12.5px; color: var(--muted); font-weight: 600; padding: 14px 20px; border-bottom: 1px solid var(--line); }
.tbl td { padding: 14px 20px; border-bottom: 1px solid var(--line); }
.tbl tr:last-child td { border-bottom: 0; }
.ulist { list-style: none; margin: 0; padding: 6px 0; }
.ulist li { display: flex; align-items: center; gap: 12px; padding: 12px 20px; }
.ulist li + li { border-top: 1px solid var(--line); }
.ulist li > div { flex: 1; } .ulist li b { display: block; font-size: 14.5px; } .ulist li small { color: var(--muted); }

.toast { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); background: var(--ink); color: var(--on-ink); padding: 10px 18px; border-radius: 999px; font-size: 14px; box-shadow: var(--shadow-2); z-index: 100; }

@media (max-width: 1100px) { .kpis { grid-template-columns: 1fr 1fr; } .grid2 { grid-template-columns: 1fr; } }
@media (max-width: 860px) {
  .shell { grid-template-columns: minmax(0, 1fr); }
  .side { position: sticky; z-index: 5; height: auto; flex-direction: row; flex-wrap: wrap; align-items: center; padding: 10px 12px; gap: 8px; border-inline-end: 0; border-bottom: 1px solid var(--line); }
  .co, .plan-mini, .me > div { display: none; }
  .menu { order: 3; width: 100%; display: flex; overflow-x: auto; gap: 4px; scrollbar-width: none; }
  .menu a { flex: none; padding: 7px 12px; }
  .side-foot { margin-inline-start: auto; }
  .main { padding: 18px 14px 30px; }
  .ph h1 { font-size: 24px; }
  .chat-shell, .has-alerts .chat-shell { grid-template-columns: 1fr; height: calc(100vh - 140px); }
  .chat-shell.reading .clist { display: none; }
  .chat-shell:not(.reading) .thread { display: none; }
  .back { display: grid; }
  .thead .acts { width: 100%; margin: 0; }
  .m { max-width: 88%; }
  .login { grid-template-columns: 1fr; } .login-art { padding: 28px; gap: 28px; } .login-art h1 { font-size: 34px; }
  .two { grid-template-columns: 1fr; gap: 0; }
  .kpi b { font-size: 28px; }
}

/* ربط الموديول */
.pair-steps { margin: 12px 0 14px; padding-inline-start: 20px; display: grid; gap: 6px; font-size: 14px; color: var(--ink-2); }
.pair-code { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 14px 16px; border-radius: 14px; background: var(--surface); border: 1px dashed var(--line-2); margin-bottom: 12px; }
.pair-code code { font-family: var(--font-display); font-size: 24px; letter-spacing: .08em; }

/* القنوات: تليجرام وواتساب */
.sec-h { font-family: var(--font-display); font-size: 20px; margin: 28px 0 14px; }
.sec-h .muted { font-family: var(--font); font-size: 14px; font-weight: 400; }
.channels .panel-h h2 { display: flex; align-items: center; gap: 10px; }
.ch-ico { display: inline-grid; place-items: center; width: 30px; height: 30px; border-radius: 9px; color: #fff; font-size: 15px; }
.tg-ico { background: #229ed9; }
.wa-ico { background: #25d366; }
.voice-ico { background: var(--accent); }
.voice-ico svg { width: 17px; height: 17px; fill: none; stroke: #fff; stroke-width: 2; stroke-linecap: round; }
.check { display: flex; align-items: flex-start; gap: 10px; margin: 4px 0 16px; cursor: pointer; font-size: 14px; }
.check input { width: 18px; height: 18px; margin-top: 3px; accent-color: var(--accent); flex: none; }
.voice-pick { display: flex; align-items: flex-end; gap: 10px; }
.voice-pick .field { flex: 1; margin: 0; }
.voice-pick .listen { margin-bottom: 4px; }
.voice select { width: 100%; }
.kv { display: grid; grid-template-columns: 110px 1fr auto; align-items: center; gap: 10px; padding: 10px 12px; border-radius: 12px; background: var(--surface); border: 1px solid var(--line); margin-bottom: 8px; }
.kv span { font-size: 13px; color: var(--ink-2); }
.kv code { overflow-wrap: anywhere; font-size: 13px; }
@media (max-width: 700px) { .kv { grid-template-columns: 1fr auto; } .kv span { grid-column: 1 / -1; } }